This page outlines how personal information is handled by this practice and provides general information about the use of this website.
Privacy Policy
This document sets out the Privacy Policy of Eleonora Mancini trading as Crescent Psychology Practice (ABN 21210820180) (Crescent Psychology Practice, “we”, “us”).
Crescent Psychology Practice recognizes the importance of your privacy and respects your rights regarding how your personal information is collected and used. We commit to protect the privacy of personal information we collect about you, including through our website (www.crescentpsychologypractice.com.au), as well as through the provision of psychology services, or directly from you or from referrers.
We are a psychology practice and because of the nature of the services we provide, we are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (the Act).
In this policy “Personal Information” means any information that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address, and phone number.
“Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, memberships of a political organisation, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.
YOUR INFORMATION
1 What information we collect
The types of personal or sensitive information we collect may include:
(a) Name, gender and date of birth;
(b) Identification information;
(c) Contact information, such as your address, phone number, email address or other contact details;
(d) Medical information, such as medical history, medication, injuries, illnesses, and similar information to ascertain your suitability for participation in our services and to provide services;
(e) Details of medical reports or letters from your doctor approving your participation in our services;
(f) Medicare number and health fund details if you are eligible to claim the cost of our services back from a health fund or receive a rebate from Medicare;
(g) Financial payment details, such as your credit or debit card number; and
(h) Any other information disclosed by you, if relevant when providing our services directly to you, such as employment information and duties (for example, if you a rehabilitating from a workplace injury).
(j) Details of conversations we have had with you or any other information relevant to us.
Saying no to information collection
If you don’t want your personal, sensitive or private information to be collected in the way we describe in this policy, we may not be able to provide our services to you.
Please let us know as soon as possible if you have any concerns about us collecting your personal information.
2 How we collect your information
We may collect information about you via our website (www.crescentpsychologypractice.com.au), in person, online, over the phone or through email.
If you are under the age of 18, we may request or receive your personal and sensitive information from a parent or legal guardian.
We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly.
3 Why we collect your information
We collect, hold, use, and disclose personal information only as is reasonably necessary for our operational needs, including to:
(a) contact and communicate with you;
(b) provide our services to you;
(c) assess your suitability to access services we provide;
(d) liaise with Medicare or your health fund, if required;
(e) provide health Information to other medical service providers, such as your general practitioner or specialist medical practitioners. We will only supply this information with your consent, or in circumstances where it is required for the delivery of health services, such as referral to another health service provider, billing and liaising with government offices regarding Medicare entitlements and payments, where it is necessary to prevent or lessen a serious threat to a patient’s life, health or safety, or other reason as permitted by law.
(f) conduct activities relating to research, quality assurance and improvement processes, accreditation, audits, risk and claims management, client satisfaction surveys, and staff education and training, processing payments and rebates;
(g) handle a complaint or respond to anticipated or existing legal action;
(h) when required for administrative and internal record keeping for a minimum of 7 years after our last contact;
(i) for statistical purposes; and
(j) as required by law.
4 International Disclosure
Your personal information will not be disclosed to overseas recipients, unless you give us permission to do so or we are required to do so by law. We won’t use, sell, rent, or disclose your information for any other purpose.
REQUESTING ACCESS
Accessing your information
You have the right to request details about the personal information we hold about you, as set out in the Act. Unless we have the right to refuse your request under the Act, we will provide access to your information if it’s reasonable to do so.
We will respond to your request for Personal Information within a reasonable time. We reserve the right to charge an administration fee to cover the costs of responding to your request, for example, where Personal Information is held in storage, though in most cases, we’ll do this for free.
If required by law or where the information may relate to existing or anticipated legal proceedings, we may deny your request for access to your information. We will respond to your request, setting out the reasons for our refusal in writing.
Correcting your information
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please let us know by emailing to info@crescentpsychologypractice.com.au. We rely on you to keep us up-to-date when your information changes.
Unless it’s unlawful or impractical to do so, we’ll do our best to promptly correct any information you tell us is incorrect and let you know when we’ve updated it.
KEEPING YOUR INFORMATION SAFE
1 Maintaining security of your personal information
We are committed to ensuring that your personal information is secure and protected from misuse, interference, loss and authorised access.
We use physical, technical and administrative measures to protect Personal Information that we hold, including, where appropriate, password protection, encryption, two-factor authentication, industry-standard practice management software, and SSL to protect our Site.
Despite taking appropriate measure to protect personal information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk.
If a data breach occurs that is likely to cause harm, we will notify you as soon as possible and act in accordance with our obligations under the Act.
2 Raising concerns
If you have any concerns about the management of your personal information, please contact Eleonora Mancini at info@crescentpsychologypractice.com.au. We will respond within a reasonable time.
You can ask us for a copy of the Australian Privacy Principles contained in the Act, which sets out your rights about how your personal information should be handled.
If you are not satisfied with our response, you can lodge a formal complaint about our use, disclosure of or access to your personal information with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.
Changes to this policy
We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be available upon request or posted on our Site – you should check periodically to review our current Privacy Policy, which is effective as of the effective date listed above. Your continued use of any of our Site and Services constitutes your acceptance and understanding of the Privacy Policy as in effect at the time of your use. This policy is current as of 01/01/2024.
Website Disclaimer
The information provided on this website is intended for general informational purposes only. While care is taken to ensure that the content is accurate and up to date, it is not intended to replace professional psychological advice, diagnosis, or treatment.
Not a Substitute for Professional Advice
Information on this website should not be relied upon as a substitute for personalised psychological support. Each individual’s circumstances are unique, and psychological care should always be tailored to the person’s specific situation through a professional consultation.
No Therapeutic Relationship
Accessing or reading information on this website, or contacting the practice through the website or via email, does not establish a therapeutic relationship. A therapeutic relationship begins only after an initial consultation has taken place and both parties have agreed to commence therapy.
Individual Circumstances
The psychological information shared on this website may not apply to every individual or situation. If you are seeking psychological support, it is recommended that you consult directly with a qualified health professional to discuss your specific needs.
Emergency and Crisis Support
This practice provides scheduled telehealth appointments and is not a crisis or emergency service. If you are experiencing immediate distress or require urgent support, please contact your local emergency services or a crisis support service available in your area. For some additional resources you can visit this page.
External Links
This website may include links to external websites for informational purposes. These links are provided for convenience only and do not constitute endorsement or responsibility for the content, accuracy, or privacy practices of those websites.
Crescent Psychology Practice